Welcome to the online shop of CINNEA!

General terms & conditions

By placing an order with the online shop of Cinnea GmbH you are deemed to have understood and accepted the following Terms & Conditions. If required, you can download and print the text.

Contract Terms

Our product descriptions and prices stated during the order process are subject to confirmation and non-binding. You submit a binding offer to Cinnea when you have passed the order process, stating all details required and have clicked on the button "Buy" in step 4. Having sent your order, we shall send you an email confirming the receipt of your order and listing all relevant details. This order confirmation does not represent an acceptance of your order; it just serves the purpose of informing you that we have received your order. 

We reserve the right to refuse to accept and order in whole or in part. All orders are treated as placed and received in Germany and all contracts for the sale of goods are subject to the law in Germany and subject to the exclusive jurisdiction of the German courts. A contract of sale is only concluded when we accept your order by supplying the goods. You can track the status of your order in "My account" under "Your orders".

Storage of your order details

Your order details are stored on the Cinnea website. If you require a hard copy, you can print the "Order confirmation". This will appear on your screen once you submitted your order. If you have provided us with your email address, you will in addition receive all relevant data of your order by email, which you can also print out.

Warranty/Guarantee

In the event that the goods received are damaged or defective Cinnea will at our own option replace, repair or refund the amount originally paid for them.

Complaints/mediation

The European Commission provides an EU-wide online dispute resolution service. This enables consumers to resolve disputes about online transactions without having to go to a court. The online dispute resolution service can be found under the following external link: http://ec.europa.eu/consumers/odr/.

Severability Clause

Should any of the provisions of these General Terms and Conditions be or become ineffective, the statutory provisions will apply instead of the ineffective provision. This will not affect the validity and enforceability of the remaining provisions.